Shipping policy

Violette Eve Candle Co.

Thank you for shopping with Violette Eve Candle Co. Each of our candles is hand-poured with care and intention. We’re excited to share them with you, and we want your shipping experience to be simple and clear.

Processing Time

Orders are processed within 2–5 business days, not including weekends or holidays. During peak seasons or sales, processing may take slightly longer—but we always work to ship your order as quickly as possible.

You’ll receive an email confirmation with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

Shipping rates are automatically calculated at checkout based on your order size and location.

U.S. Shipping Options:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: Available at checkout

  • Free Shipping: Orders over $75 (U.S. only)

Currently, we only ship within the United States.

Local Pickup – Holly Springs, NC

Free local pickup is available at:

The Good Beauty Shop
112 N Main St
Holly Springs, NC 27540

If you select this option at checkout, we’ll email you within 1–2 business days when your order is ready. You’ll also receive pickup instructions and available hours.

Order Tracking

You’ll receive a tracking number via email once your order ships. Please allow up to 48 hours for tracking to update after fulfillment.

Shipping Issues

Violette Eve Candle Co. is not responsible for:

  • Delays caused by the shipping carrier

  • Lost or stolen packages marked as “Delivered”

  • Incorrect or incomplete shipping addresses entered at checkout

If your package is missing or arrives damaged, please contact the shipping carrier first. Then email us at hello@violetteve.com and we’ll do our best to assist.

Eco-Friendly Packaging

We use recyclable and sustainable materials whenever possible. Your order is packed with care and intention—for you and the planet.

Questions?

We’re here to help. For any shipping questions or concerns, email us at hello@violetteve.com.